Grievance Redressal Policy
Grievance Redressal Policy
OBJECTIVE
PRINCIPLES
Customer complaints constitute an important voice of a customer and following shall be guiding
principles at DigiMoney Finance Private Limited for dealing with customer complaints:
• Customers shall be treated fairly at all times.
• Complaints raised by customers shall be dealt with courtesy and resolved in a timely manner
Customers shall be informed of avenues to escalate their complaints within the organization, and
their rights in cases when their complaints are not resolved in a timely manner or when they are not
satisfied with the resolution of their complaints.
• Employees shall work in good faith and without prejudice, with all customers
GRIEVANCE REDRESSAL MECHANISM:
In case of any complaints/grievances the customer may contact the Grievance Redressal Official at
the below contact details:
Name : Gorav Gupta
Designation : Director
Add : Navin’s Presidium, 103, B Block 8th Floor, Nelson Manickam Road, Aminjikarai, Chennai – 600029
Email id : [email protected]
Contact No : 9841663644
For grievances, customers can also write to:
The Grievance Redressal Committee,
DigiMoney Finance Private Limited,
Navin’s Presidium, 103, B Block 8th Floor,
Nelson Manickam Road, Aminjikarai,
Chennai – 600029
If the complaints/dispute is not redressed within a period of one month, the customer may appeal to
the Officer-in-Charge of the Regional Office of Reserve
Bank of India under whose jurisdiction our company is registered at the below mentioned address:
RBI (DNBS) Details:
Address :
Officer-in-Charge, Reserve Bank of India,
Department of NBS
Fort Glacis,
RajajiSalai, Chennai 600001.
REVIEW
The Committee shall also periodically review the Statement of Complaints received, resolved and pending, along with reasons for the same.
