Digimoney Finance
Grievance Redressal Mechanism & Escalation Matrix
At Digimoney Finance, we prioritize customer satisfaction. In compliance with RBI Circular CEPD.PRS.No. S863/13-01-008/2025-2026, we have established the following mechanism for the effective redressal of customer complaints.
Complaint Escalation Flowchart
Level 1: Customer Support
Register your complaint via Phone or Email.
Response time: 7 Days
Level 2: Grievance Redressal Officer
If not resolved within 7 days, escalate to the GRO.
Response time: 7 Days
Level 3: Principal Nodal Officer
Unsatisfied with the GRO response? Contact our PNO.
Response time: 7 Days
Level 4: RBI Ombudsman
If the complaint remains unresolved for 30 days total.
External Escalation
Contact Details for Escalation
| Level | Authority | Contact Details |
|---|---|---|
| Level 1 | Customer Service Desk | Email: info@digimoneyfinance.com Tel: 1800 572 8428 |
| Level 2 | Grievance Redressal Officer (GRO) | Mr. Gorav Gupta Email: grievanceredressal@digimoneyfinance.com Address: Navin’s Presidium, 103, B Block 8th Floor, Nelson Manickam Road, Aminjikarai, Chennai – 600029 Contact: 9841663644 |
| Level 3 | Principal Nodal Officer (PNO) | Mr. Girinath G Davey Email: girinath@digimoneyfinance.com Address: Navin’s Presidium, 103, B Block 8th Floor, Nelson Manickam Road, Aminjikarai, Chennai – 600029 |
RBI Integrated Ombudsman Scheme
If your complaint is not resolved within 30 days, you may lodge a complaint with the RBI Ombudsman through the following channels:
- Online Portal (CMS): https://cms.rbi.org.in
- Toll-Free Number: 14448
- Postal Address: Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh - 160017
